NexGen Staging Limited, SolPro Estate, Unit 12, Royds Mills, Windsor Street, Sheffield S4 7WB
We are here to help you with your staging requirements and service needs. Give us a call or send us an email. We will get back to you as soon as we can during regular business hours.
A Note on Craftsmanship & Delivery 
Our portable staging systems are handcrafted with care and precision. They are not manufactured on machines. As with any artisanal product, minor cosmetic variations can occur —such as light adhesive marks on the frame, ply hole chips on the underside, or small wood particles on the carpet — these may occasionally be present upon delivery. These are brand new products and these items do not affect the performance or durability of the system and are often the result of handling during transit, or handmade conditions. We appreciate your understanding that just like when receiving a new carpet, an initial clean & hoover is required when first setting up. These subtle imperfections are a natural part of the production and shipping process, reflecting the hands-on quality of our work. 
Ongoing Care & Maintenance
To ensure your staging system continues to perform at its best, we recommend occasional light maintenance and care. Like any professional-grade equipment, a bit of routine attention—such as clearing debris, checking fastenings, and storing components properly—goes a long way in preserving full functionality and appearance over time.
PARTS
Our Parts centre and videos are on hand if you bend or break something - 
https://www.portablestage.co.uk/product-category/spare-parts/ 
If you wish to raise a concern with something you feel is unacceptable. Please drop us a line.