Privacy Policy

Terms & Conditions of Sale

(1) “The Company” means NexGen Staging Limited (NSL) and “the Customer” means the person, firm or company to whom a quotation is addressed or whose order is accepted by the Company and “the goods” means the goods the subject of such quotation or order.
(2) All prices quoted by the Company are based upon these Conditions of Sale and reflect the limitations upon the Company’s liability which they contain. Should any customer wish to contract with the Company otherwise than on the terms of such Conditions
of Sale special arrangements can be made and a revised price quoted by the Company.
(3) In the absence of any such special arrangement (which shall not bind the Company unless made in writing and signed on the Company’s behalf by a Director) all quotations given and all contracts made by the Company and any additions or amendments thereto shall be subject to these Conditions of Sale which supercede and shall be taken to override any terms or conditions proposed or stipulated by the Customer.
(4) No agent or salesman of the Company has authority to give any guarantee or warranty on behalf of the Company or to transact business other than on the (unamended) terms of these Conditions of Sale.
No binding contract is created until an order is accepted by the Company and all prior correspondence or oral communications are to be regarded as superceded and not forming part of the contract. The contract shall be deemed to be made at the Company’s registered office. Prices quoted are subject to revision for error and omissions upon written notice given by either party to the other within 2 months of the date of delivery.
All drawings, descriptive matter, price lists or advertisements, whether or not supplied with this quotation or tender are approximate only and intended merely to give a general idea of the goods described therein and shall not form part of the contract. The Company offers its designs and (where appropriate) displays drawings and measurements for the Customer’s approval. The Company undertakes no responsibility for sites or foundations or the fitting of the goods within the dimensions thereof, or for any framework or support, or for compliance with any local bye-laws or statutory regulations, or for the fulfilment of any special requirements which the Customer may be bound to observe or fulfil.
The implied undertakings as to title etc. set out in Section 12 of the Sale of Goods Act 1979 shall be express terms of the contract between the Company and the Customer.
(1) Unless a quotation or tender has been submitted the price of the goods shall be the price ruling at the date of despatch notwithstanding any price specified in any order or order acceptance.
(2) If a quotation or tender has been submitted by the Company it will accept orders which are received within the time limited specified therein at the price stated in that quotation or tender.
(3) The price of the goods shall be subject to the addition of Value Added and other taxes and the cost of any special packing required by the Customer.
(4) Any increase in costs or expenses arising from any act or omission or any special requirements of the Customer or any modifications made at the Customer’s request may, at the Company’s option, be charged to the customer.
(5) The Customer shall pay the Company’s invoices without any deduction or set-off.
The Company reserves the right to substitute other components or materials of equivalent strength and quality when the components or materials specified are not readily available.
(1) Any time or date for the despatch or delivery of goods or for the completion of work whether specified in the Company’s quotation or otherwise given by the Company shall be taken as an estimate made by the Company in good faith but shall not be binding upon the Company either as a term of the contract or otherwise. In no circumstances shall the Company be liable for any loss or damage sustained by the Customer in consequence of failure to deliver within such time or by such date or in consequence of any other delay in delivery however caused.
(2) Unless otherwise agreed in writing delivery shall be made at the premises specified by the Customer in the order. Subject to Condition 7(5) the risk in the goods shall pass to the Customer upon delivery which shall be deemed to have taken place upon arrival of the delivery vehicle at such premises and immediately prior to unloading.
(3) The unloading of the goods shall be the responsibility of the Customer. The Customer shall at the Customer’s own expense provide such assistance labour and lifting tackle as may be required for the unloading of the goods and shall indemnify the Company against all claims and costs arising from or in connection with the use of the same.
(4) The Company may deliver the goods in installments and invoice the Customer as if each installment comprised a separate contract upon the terms of these Conditions of Sale.
(5) If the Customer fails to unload the goods from the vehicle sent to the premises specified by the Customer in the order within two hours of arrival or if delivery of the goods is otherwise delayed through any act or omission of the Customer, the Company shall be entitled to recover any costs or expenses sustained thereby. The company may in any event put the goods into storage at the Customer’s risk and expense.
(1) The Company shall not in any event be liable for any loss of or damage to the goods whilst in transit unless written notice thereof is given to the Company by the Customer within 48 hours of the date of delivery. Provided that if the Customer proves (i) that it was not reasonably possible for him to give such notice to the Company within the appropriate period and (ii) that notice was given within a reasonable time the Company shall not be entitled to rely on the time limit stipulated by this Condition.
(2) The Company shall not in any event be liable for any loss or damage to the goods where the goods are transported by an outside freight carrier unless the Customer has complied in all respects with the freight carrier’s conditions of carriage for notifying claims for loss or damage in transit.
(3) Any liability which the Company may incur for loss or damage to the goods whilst in transit shall (i) be limited to the repair or replacement or a discount in price of such goods at the option of the Company and (ii) shall in no case exceed the invoice value of the goods. In no circumstances shall the Company be liable for any indirect or consequential loss however caused.
(1) Subject to clause 9(2), and unless otherwise agreed in writing, all accounts shall be paid net at the Company’s offices at Aizelwoods Mill, Nursery Street, Sheffield S3 8GG or at such other address from time to time notified to
the Customer. Bank Transfers and money orders shall be made payable to or to the order of the Company. Only the Company’s official receipt will be treated as valid.
(2) Payment shall either be made in full prior to despatch of the Goods unless the Customer has a credit account with the Company. If the Customer has a credit account with the Company, payment shall be made on the
date on which the Company issues its invoice (the “Invoice Date”). In the event that the invoice is not paid by the date on the invoice then the Company shall be entitled to charge interest on late payments from the Invoice Date at a rate equivalent to the rate prevailing at the Invoice Date as prescribed by the Secretary of State pursuant to section 6 of The Late Payment of Commercial Debts (Interest) Act 1998.
(3) If the Customer has a credit account with the Company, the credit limit as determined from time to time by the Company shall not be exceeded without the written consent of the Company’s authorised representative.

(4) Payments by card may be used to settle customer accounts, by single, repeat or subscription payment. See Continuous Payment Authority (CPA) terms in further detail below.
(1) The risk in the goods shall pass to the Customer on delivery. At that moment, the Customer shall become responsible for the care and protection of the goods and shall take out at its own expense adequate and comprehensive all risks cover on the goods (with a note of the Company’s interest endorsed therein until the Company has received payment of the price in full).
(2) Notwithstanding delivery and the passing of risk in the goods, title in the goods (including full legal and beneficial ownership) shall not pass to the Customer until the Company has received (in cash or cleared funds) payment in full for all goods supplied by the Company to the Customer under all contracts between them. Payment of the full price for the goods shall include the amount of any interest or other sums payable under contracts between the Company and the Customer.
(3) Until such time as the property in the goods passes to the Customer, the Customer shall hold the goods as the Company’s fiduciary agent and bailee, and shall keep the goods separate from those of the Customer and third parties and properly stored, protected and insured and identified as the Company’s property. Until that time the Customer shall be entitled to resell or use the goods in the ordinary course of its business, but shall account to the Company for the proceeds of the sale or otherwise of the goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any monies or property of the Customer and third parties and, in the case of tangible proceeds, properly stored, protected and insured.
(4) Until such time as the property in the goods passes to the Customer (and provided the goods are still in existence and have not been resold) the Company shall be entitled at any time to require the Customer to deliver up the goods to the Company and, if the Customer fails to do so forthwith, to enter upon any premises or vehicles of the Customer or any third party where the goods are stored and repossess the goods.
(5) The Customer shall not be entitled to pledge or in any way charge by way of security for an indebtedness any of the goods which remain the property of the Company.
(1) The Company shall have the right immediately to terminate, or suspend any further deliveries under, the contract with the Customer without any liability to the Customer, and if the goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary if:
(1.1) the Customer fails to make any payment when due or breaches any provision of the contract;
(1.2) the Customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation; or an encumbrance takes possession, or a receiver is appointed, of any of the property or assets of the Customer; or the Customer ceases, or threatens to cease, to carry on business; or the Company reasonably apprehends that any of these events is about to occur in relation to the Customer.
(2) The right of termination given by Clause 11.1 shall be without prejudice to any other right or remedy of either party in respect of any breach committed under the terms of this Agreement.
(3) No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and on terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
We provide a 10 year usage guarantee and would expect the staging to last at least 10 years if cared for as per the instructions provided. In order for this guarantee to be valid the user must follow assembly and parts guidance, and replace parts damaged during use and assembly. Storage of wooden products is key to long life use. The Company undertakes to repair or replace, at the option of the Company, any goods which are shown to be defective in materials or workmanship within twelve months of delivery. Provided that the Company shall be under no liability under the said guarantee if (a) the Customer has not paid in full for the goods or (b) the Customer has executed or attempted to execute repairs or alterations to the goods which are not authorised by the Company or has failed in any other respect to adhere strictly to the terms hereof or (c) the Company has not been notified of any defect within one month of the defect becoming apparent. (Disclaimer – The Customer must use the products as stated, in particular, NexGen Staging is designed for use on a flat, level and dry surface. The product is not designed to be used outdoors on uneven surfaces. When storing or using this product the Customer must keep the product dry and within reasonable temperatures to maintain the products quality. The Customer uses NexGen staging product within the Customer’s own risk assesment. The Company takes no liability for misuse, falls, trips, injury or damage, whilst being used by the Customer.)
No order, which has been accepted by the Company, may be varied or cancelled by the Customer except with the agreement in writing of the Company and on such terms that the Company shall in its sole discretion determine. Without detracting from the generality of this
clause, the Customer shall specifically be taken to have indemnified the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of such variation or cancellation. However, we operate a “FAIR RETURNS” policy. This means we will of course accept returns if in Brand New , Unused condition, should you the customer order incorrectly. Please note where there is no fault on behalf of the company we may reserve the right to charge a fee, to collect and restock, but if the customer wishes to return the item in said Brand New condition, we would be likely to waiver fees. Please also note – this does not include items that have been bespoke manufactured for you the client. Contact us within 14 days of delivery with any concerns.
(1) The Company’s guarantee is provided by the Company and accepted by the Customer in substitution for all express or implied representations conditions and warranties statutory or otherwise as to (a) the state quality fitness for purpose or performance of the goods and (b) the standard of the Company’s workmanship and the state quality fitness or performance of any materials used in connection therewith and all such representations conditions and warranties are hereby expressly excluded.
(2) Except for any liability which it may incur for death or personal injury resulting from negligence the Company shall not be liable in any manner whatsoever whether in contract, in tort, in misrepresentation or otherwise for any consequential or other loss damage or injury however caused which may arise out of or in connection with the supply of goods to or the execution of any work for the Customer (including goods supplied and work executed under the said guarantee).
(3) Where any of the goods have been specially manufactured, processed, altered or adapted to the special order or requirements of the Customer the Company does not warrant that they are fit for any particular purpose.
(4) In the case of goods not of the Company’s manufacture the Customer shall only be entitled to the benefit of any guarantee or warranty issued by the relevant manufacturer to purchasers generally and the Company’s liability shall not exceed the amount recovered from such manufacturer.
15. LIEN
The Company shall have a general lien in respect of all sums due from the Customer upon all goods to be supplied to such Customer or upon which work has been done on the Customer’s behalf and, upon 14 days written notice to the Customer, may sell such goods and apply the proceeds towards the satisfaction of the sums due to the Company.
The Customer shall fully and effectively indemnify the Company against the total expense to the Company arising out of the Customer’s breach or breaches of these conditions of sale. Such expense shall include (without limitation) (1) all expenses
incurred by the Company in sourcing and building the goods (2) all court fees (3) all amounts payable to the Company’s professional advisers (payable on an indemnity basis) in pursuing claims against the Customer for breach or breaches of these conditions of sale and for enforcing any judgement/s and/or order/s (4) all amounts payable to the Company’s insurers and/or debt recovery agents, in each case including anticipated sums payable by the Company only after payment of any sums from the Customer.
If the performance of the contract by the Company shall be delayed by any circumstances or conditions beyond the control of the Company the Company shall have the right at its option (a) to suspend further performance of the contract until such time as the cause of the delay shall no longer be present or (b) to be discharged from further performance of and liability under the contract and if the Company exercises such right the Customer shall thereupon pay the contract price less a reasonable allowance for what has not been performed by the Company.
If any condition herein shall be deemed void for any reason whatsoever, but would be valid if part of the wording thereof were deleted any such condition shall apply with such modifications as may be necessary to make it valid and effective.
Nothing in these Conditions shall affect the statutory rights of a customer who in relation to the Company “deals as consumer” as defined in Section 12 of the Unfair Contract Terms Act 1977 or any amendment or modification thereof.
These conditions and the Company’s acceptance of order subject to these conditions constitute the entire agreement between the Company and the Customer concerning the supply of the goods and replace and supersede any prior arrangement, understanding, warranty or representation (other than any fraudulent misrepresentation).
No delay or failure by the Company in enforcing any provision of the Contract shall constitute a waiver of that provision or any other provision. No waiver by the Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision. No waiver by the Company shall be effective unless in writing.
This contract shall be construed in accordance with English Law and shall be subject to the non-exclusive jurisdiction of the English Courts.


We may use your information to : Inform you of changes to your service. Contact you about the services you are using.

Your email address and contact data will be used to send you Newsletters and emails about products, services, sales, and special offers. You can unsubscribe at any time by clicking on the unsubscribe link in each email. We can provide you with the information in our database about use of your personal information and your rights. Our ICO Data Ref. No. is ZA673039


The Online Payment Terms & Conditions constitute a contract between you and NexGen Staging Limited (NSL). Please read them carefully. You may either accept or decline the Terms as indicated at the bottom of this page, but to make payment using the Services you must accept the Terms by clicking “I Accept”. All payments of NexGen Staging Limited (NSL) invoices using the online credit card/ debit card facilities are subject to the following conditions:

  • MasterCard
  • Visa

You warrant that:

  • You are 18 years of age or over.
  • You have the appropriate authority to validly accept the Online Payment Terms and are able to and will meet your obligations in relation to these Terms.
  • The credit card used in connection with the Services is issued in your name or you are authorised to use the credit card.
  • You will pay the credit card issuer all charges incurred in the use of the Services.
  • The information supplied by you is true and correct.

When you complete the online payment form, funds will be deducted from your credit/debit card in GBP currency. All payments to NexGen Staging Limited (NSL). Due to the way transactions are processed by the external banking sites, there may be delays of 1-3 days in updating your payment in NexGen Staging Limited (NSL)’s records. Credit card payments are secure:

  • Payments will be processed directly by SagePay-Opayo & PaymentSense, using Secure Socket Layer (SSL) technology.
  • Credit/Debit card numbers are protected with a high level of encryption when transmitted over the Internet.
  • NexGen Staging Limited (NSL) does not store  your credit card details.


  • If successful, you will receive a confirmation notice of your completed payment.
  • If unsuccessful, you will be advised that your payment has failed. NexGen Staging Limited (NSL) will not be advised why a payment has failed; therefore, you should contact your card provider for details.
  • If your payment fails, please use one of the other payment methods described on your invoice or checkout to pay your account. Please arrange an alternative payment method promptly to ensure continuous use of NexGen Staging Limited (NSL) services and Internet resources.
  • NexGen Staging Limited (NSL) will confirm your payment details via email, with all information and contractual details.

By using NexGen Staging Limited (NSL)’s online credit/debit card payment facilities you accept and consent to your personal data being provided to the Card Service Provider for sole purpose of offering and administering the online payment. We respect the privacy of every individual who visits our site. The NexGen Staging Limited (NSL) websites have security measures in place to protect the loss, misuse and alteration of the information under our control. NexGen Staging Limited (NSL) Terms and Conditions for online credit/debit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.

Repeat & Subscription Payments – (referred to as Continuous Payments)

Using NexGen Staging Limited (NSL)’s Continuous Payment Authority

NexGen Staging Limited (NSL) offers it’s customers the opportunity to set up a Continuous Payment Authority, whereby customers can safely and securely provide their credit/debit card details and NexGen Staging Limited (NSL) will take the payment following the parameters laid out by the customer.

NexGen Staging Limited (NSL) offers ONE agreement when setting up CPA:

This a Regular Recurring Payments Agreement

  • Your payments will occur at regular fixed intervals (monthly) and you can fix or vary the amount paid.
  • NexGen Staging Limited (NSL) will ask you to allow the same amount to be debited from your card automatically at a regular fixed interval.
  • This allows payments to take place at a regular fixed intervals.
    Payments can run indefinitely until cancelled or over a fixed period.
  • A regular agreement can initiate the payment whenever it is required.
  • The amount only has to be specified once by you, when the regular agreement is created. The amount can be chosen by the customer based on the service. The customer can change service and therefore change the amount at any time.
  • You can change the amount once the agreement has been created.
  • Note that the change must be made at least 8 days before the next payment is due.
  • An agreement can be cancelled by you at any time.

What happens when you make a payment?

  • We will immediately deduct the amount from your specified account. Your monthly invoice which is available on your dashboard will detail the payment made each month. You will also receive an email confirmation at the point the payment is taken. The email will be generated by SagePay-Opayo.

What happens when you set up regular payments?

  • Regular payments will be made via your chosen credit or debit card. It should be noted that this is not a Direct Debit therefore payments are not covered by a Direct Debit Guarantee. We will use a Continuous Payment Authority (CPA) that allows us to attempt to transaction payments after a previous failed payment attempt. The advantage of CPA is that you will not incur any charges directly from us or your bank for a failed payment that you could incur with a direct debit. However, you may be charged by your bank for overdraft fees or other fees related to your balance.
  • The initial payment will be deducted from your specified account, we will then deduct the outstanding payments on the payment due dates indicated in your confirmation email. Where the due date is not a business day, we will withdraw from your funds on the next business day. The payments will cease on the last due date listed in your regular payments. You will receive a confirmation email when the payment schedule has been paid in full.

What happens if you need to change your regular payments?

  • For any changes to be made please contact us as soon as possible. We can then make the necessary amendments.

If you want to cancel your regular payments.

  • You must notify us at least 10 business days before the next scheduled transaction. To cancel your regular payments please contact us at enquiries

If you need to update your account information.

  • Please contact us at enquiries 10 business days before the next scheduled transaction for the update to take effect.

If a transaction is refused by your financial institution.

  • If your regular payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, NexGen Staging Limited (NSL) will contact you on the email address provided when setting up the agreement and making your first payment. This email will notify you that payment has failed. It shall inform you that we will attempt to transact payment on each working day for the subsequent 2 working days. If the transaction is still refused after the 3rd attempt, the regular payments will be cancelled. Both parties will receive an email from NexGen Staging Limited (NSL) informing us that the payment schedule has been cancelled.

If you wish to make a complaint.

  • To raise any issues of concern you may write to NexGen Staging Limited (NSL), Aizelwoods Mill, Nursery Street, Sheffield, S3 8GG quoting your Agreement or payment Number and the details of your complaint. We will respond to you within 15 business days.


  • We may share information we collect about you with external payment service providers. Our agreements with these service providers require that they protect your information and only use it to carry out the services they are performing for you.

Unauthorised Use

  • If you think your account has been accessed without your permission, contact us immediately. We also advise you to contact your financial institution.

Subject Access Requests

  • Under the UK Data Protection Act, You have the right to ask Us to see the personal information that We hold about You (this is known as a ‘subject access request’) by writing to Us.  We will generally respond to a subject access request within 40 calendar days of receiving: (a) the Subject Access Request Fee; (b) information that We need in order to identify You; and (c) the information You need.

Some product services offered by NexGen Staging Limited (NSL) are on a monthly subscription payment basis.

If you have any questions or concerns, please contact support by email at enquiries or telephone at +44 01143992978. Important security note: Never transmit credit/debit card information by e-mail.

Privacy Policy

Privacy & Security

NexGen Staging Limited

Unit 3, Aizelwoods Mill Business Centre, Nursery Street, Sheffield S3 8GG

Email –

Tel – 01143992978


We have recently updated our Privacy policies in line with new GDPR regulations.  Our ICO Data No. is ZA673039

NSL is committed to protect and respect your privacy.
This Policy explains in brief and detail, when and why we collect personal information about people who use our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
This Policy may be changed from time to time so when we make any changes we will let you know. By using our services you are agreeing to be bound by this policy.
Any questions regarding this Policy and our privacy practices should be sent by email to enquiries , or by writing to NexGen Staging, Aizlewood Business Centre, Aizlewood’s Mill, Nursery Street, Sheffield S3 8GG. Alternatively you can call 0845 2260192
Who we are
We are NexGen Portable Staging Limited, Aizlewood Business Centre who provide manufacturing services in Aizlewood’s Mill, Nursery Street, Sheffield S3 8GG. Our company registration number is 13596341 and our registered office is Aizlewood’s Mill, Nursery Street, Sheffield S3 8GG
How we collect information from you
We collect information from the forms that you complete when you use our services, for example the Quotation, Order Form, Agreements or Website forms. We also collect information from email exchanges between ourselves.
What type of information we collect: Personal information we collect might include, name, address, email address. For many services we will require you to sign a direct debit mandate and therefore in these instances we will also be storing your bank details.
How do we use your information
We may use your information to :
Inform you of changes to your service
Contact you about the services you are using

Your email address and contact data will be used to send you Newsletters and emails about products, services, sales, and special offers. You can unsubscribe at any time by clicking on the unsubscribe link in each email. We can provide you with the nformation in our database about use of your personal information and your rights. Our ICO Data No. is ZA673039

Who we share your information with
Outside of courier services, we won’t share your information with anyone else except to comply with our legal obligations.
We will not share your information with any organisation outside the EU.
How long will we store your data
We will store your data in line with our legal requirements and for a maximum of 10 years after you have finished using our services.
How can you access the data we hold about you
If you wish to obtain specific details about the information we hold about you, you can submit a request to The Designated Data Protection Officer, NexGen Staging Limited, Aizlewood Business Centre, Aizlewood’s Mill, Nursery Street, Sheffield S3 8GG. The information requested will be available within one month. There will be no charge for supplying the information as long as the request is not manifestly unfounded, excessive or repetitive.
If you feel that we should delete any of your personal data you can submit a request to The Designated Data Protection Officer, NSL , Aizlewood Business Centre, Aizlewood’s Mill, Nursery Street, Sheffield S3 8GG. The information will be deleted as long as it is not required for legal reasons.
If you feel we have used or shared any of your information incorrectly you have the right to complain to the Information Commissioners Office (ICO). Their telephone number is 0303 123 1113.

Privacy in detail (inc Cookies)

Your right to privacy is very important. NSL (referred to below as “we” or “us”) recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That’s why we have put a policy in place to protect your personal information.

By using this website, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.

For the purposes of the Data Protection Act 1998 (“the Act”), the data controller is NexGen Staging Limited with registered office at Aizelwoods Mill, Nursery Street, Sheffield S3 8GG.

  • 1) What personal information do we collect?

We may collect and process the following data about You:

  • We do not store credit card details nor do we share customer details with any 3rd parties.
  • Details of transactions You carry out through our website and the fulfilment of your order; When making a purchase with NSL, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information;
  • When you become a NSL customer you automatically subscribe to electronic newsletter and special offer promotions. You can adjust your email preferences and/or unsubscribe from certain communications via your Account Control Panel;
  • If you contact us, we may keep a record of that correspondence;
  • Other information to help us provide you with improved services; and
  • We may also collect information from the cardholder of another member of your household.
  • 2) How we use your information

We use information about you in the following ways:

  • To help us identify you and any accounts you hold with us;
  • To enable us to review, develop and improve the website and services;
  • To provide customer care;
  • To carry out marketing and statistical analysis;
  • To notify you about changes to our website and services; and
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contact for such purposes.
  • 3) With whom is the information shared?

We do not disclose your personal information to third parties, except in the following circumstances:

  • Any employees, agents or service providers of NSL to deal with any accounts or to deliver specific services or goods to you;
  • Any associated company who are our business partners and/or with whom we work;
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, subject to their entering into appropriate confidentiality undertakings;
  • If NSL or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of NSL, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies.
  • 4) Use of cookies

NSL uses cookies for various reasons, for example, cookies enable us to track information during the registration and product purchase process. These cookies do not track individual information. Cookies from NSL can only be read by NSL. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site and you will not be able to carry out a transaction with us unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:

  • the Internet domain and IP address from which you access the web site;
  • the type of browser (Internet Explorer or Netscape) and operating system (Windows, UNIX) you use;
  • the date and time of your visit;
  • the pages you visit; and
  • the address of the web site from which you linked to us (if applicable).

We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.

For further information about cookies, you may like to visit

  • 5) Where we store your Personal Data

All information you provide to us is stored on our secured servers within Europe, including the United Kingdom. Any payment transactions will be encrypted. Credit card numbers are used for processing payment only and are not retained for marketing purposes.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  • 6) Links

Fasthosts may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information You supply on such sites will not be within our control.

  • 7) How can you update the personal information you have provided to us?

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. You must do this by updating your personal details within your Accounts Control Panel.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change this Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy on this page. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

  • 8) Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by e-mailing us at enquiries

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

  • 9) Contact Us

Please e-mail any questions or comments you have about privacy to us at enquiries

Please note: by signing up for any of our services you agree to be bound by all NSL terms and condition

Your email address and contact data will be used to send you Newsletters and emails about products, services, sales, and special offers. You can unsubscribe at any time by clicking on the unsubscribe link in each email. We can provide you with the information in our database about use of your personal information and your rights. Our ICO Data No. is ZA673039


(i) General

• NSL will conduct its’ business in accordance with UK legislation and the authoritative guidelines with integrity, due care, skill and diligence.
• All frontline staff will be trained on induction with an overview of current legislation and conditions and codes of practice.
• NSL will work closely with the industry bodies in order to develop best practice and to share information that may help with the delivery of this key objective.

(ii) Money Laundering
• Where relevant, all staff will be trained to be made aware of what may constitute a suspicious transaction that would prompt a Suspicious Activity Report (“SAR”).
• A designated Money Laundering Reporting Officer (“MLRO”) will take responsibility for SAR’s made to the Serious Organised Crime Agency (“SOCA”) in respect of the prevention and detection of money laundering, counter-terrorism financing, and fulfil NSL’s obligations under the Proceeds of Crime Act 2002.
• All SAR’s will be forwarded to the MLRO who will always report any transaction to SOCA unless instructed by them not to do so.
• The MLRO will decide on ‘suspicion based reports’ as to whether a SAR to SOCA is required.
• Should SOCA or any relevant recognised body alter or amend the codes of practice, then VCL will adopt the new policies with immediate effect.

(iii) On Line Security

NSL understands the importance of information security and the techniques needed to secure information to prevent online fraud. The following measures will be put in place immediately:

• All personal information which is received directly from customers will be stored in a password protected database and will be fully protected by Encrypted Security Certificates. Fully encrypted payment gateways will be used to prevent fraud.
• Protected databases will reside within NSL’s secure network behind active state of the art firewall software.
• NSL will take steps to ensure its subsidiaries, agents, affiliates and suppliers also employ adequate levels of online security to ensure customer data protection.
• NSL will have a stringent identity verification process to assist in money laundering prevention and fraudulent use of the website. Checks will be made against new customers, their email validity and business address.
• Secure credit card payments will be insured by using a leading transaction provider to process online payment transactions.

The website is easy to understand with limited possibility to be misleading to a consumer.

Nevertheless NSL is committed to high standards of customer service and to giving its customers all the information which they require in order to make a considered decision in relation to their purchase.

The following measures will be taken to ensure compliance with this key objective:

• NSL will make available to its customers on each page of its website contact information together with details of our products and services.
• NSL will provide customers with easily accessible information about their account online.
• The website will provide full descriptions of the products and prices to ensure that customers are not unfairly disadvantaged.
• NSL will continue to work with third party suppliers with the objective of ensuring that it operates in compliance with the high standard of online technical requirements.
• NSL will publish a clear and transparent complaints procedure, which will be available to all customers. Complaints will be dealt with efficiently and customers will be helped to resolve any issues they may have.
• NSL will ensure that all employees will be trained and be aware of the rights of the consumer and to abide by them at all times.
• Any advertising and promotional material will be clear and transparent and not at all misleading.
• Considerable time and effort has been put into the conception of the website. The site and its products are fair and clear.

Updated Aug 2023